Terms & Conditions

  1. We require at least 24 hours notice to be able to accommodate your requirements. However if the booking is of an immediate nature, we will try to accommodate but cannot guarantee the booking depending on availability.
  2. We strictly require a mobile or home telephone number for the passenger we pick-up, as this is our way of establishing contact with the passenger.
  3. We do not accept liability for any delays caused by rerouted journeys beyond our control, i.e. accidents, diversions or weather.
  4. Payments can be made in cash or via credit card. Payments by credit card must be made to our office before the journey. Prices are based on passengers being ready to travel at the time of the booking. Cockfosters Cars do not store or collect credit card details nor do we share customer details with any 3rd parties.
  5. Passengers are responsible to load and unload their belongings and we will not accept liability for loss or damage to the luggage.
  6. Waiting time for all airport pickups are free for the first 45 minutes and free for the first 15 minutes for other pick ups, thereafter £16.00 per hour will apply. There is no additional charge for the flight delays as we monitor the British Airport Authority website to check for delays so you do not need to worry about keeping us waiting.
  7. An extra charge of £5.00 plus the car park will be payable for airport pick ups.
  8. For Airport pick-ups you must provide us with the flight number so we can track the flight.
  9. Prices quoted and paid for online via credit card do not include car park fees, which must be paid at the airport by the passenger.
  10. Our saloon cars are insured for maximum of 4 passengers and can take 2 large suitcases and 2 hand luggages. Our estate cars are insured for maximum of 4 passengers and can take 3 large suitcases and 3 hand luggages.(Fare will be £5.00 extra for this vehicle)
  11. Our MPV cars are insured for maximum of 6 passengers. MPV cars can fit up to 4 large suitcases and 4 hand luggages with less passengers.(Fare will be fare and a half for this vehicle)
  12. Our Large MPV cars are insured for maximum of 7 passengers. 7-seater MPV cars can fit up to 6 large suitcases and 6 hand luggages, depending on luggage size.(Fare will be double for this vehicle)
  13. We reserve the right to refuse any passenger our services due to passenger having excess luggage which would result in the vehicle unsafe on the road.
  14. Any exterior or interior damage caused to our drivers' cars will be charged to the customer.
  15. Cancellations must be made prior to pick up time within two hours within London postcodes and outer areas will require 4 hours cancellation notification.
  16. If you have a problem or complaint it is essential that you inform the driver immediately, if you wish to make a formal complaint, please notify our office in writing no later than 5 working days after your planned journey.
  17. Smoking is against the law in the UK and is not permitted in the car.
  18. No alcohol will be permitted "inside" the vehicle at any time under any circumstances. Should the vehicle require valeting due to negligence or alcohol illness a charge will be made of £90.00 for Private Hire vehicles to cover cost of cleaning and subsequent loss of earnings.
  19. Please be aware that the legal status of all our private hire drivers is self-employed and they are not employees of Cockfosters Cars. However, it is illegal for the drivers to take a booking directly from the customers. Customers should book their journeys via our website or our telephone number. Otherwise the journeys are not insured.
  20. Without prior notice: The Company reserves the right to amend, change, delete or add to these terms and conditions whenever necessary.